Friday, March 7, 2014

Cox Communications San Diego #Fail...

Posted today to Cox Communications San Diego page on Facebook, to Twitter, to Google+, and my personal blog.
 
I'm in Escondido, CA, a customer and I think your service for appointments is terrible. I had an appointment today from 10-12 and no one came, I called. They sent a field escalation; nothing happened. I called again around 4:30, they sent a flash escalation; nothing happened. I wasted a whole day (off) sitting here waiting on some service person to bring me a box to fix the wrong one you gave me. I am going to look into switching to Time-Warner or satellite; you lie, you do not do what you say you will, you do not keep appointments, you waste people's time, and you are not trustworthy.

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